The Performance Measure Puzzle – Part 2: How to Appropriately Construct and Use Performance Measures

Organizations are asked to provide evidence that their programs are delivering the intended results. External stakeholders look for demonstrated results or evidence of activities, effectiveness and responsiveness to their demands. Internal managers seek insight into the efficiency of their employees and programs. All of these demands assume the presence and utilization of good data and performance measures. This workshop will provide the basic steps necessary to construct useful performance measures. Participants will practice constructing measures related to program inputs, outputs, efficiency, effectiveness and results.

Dial-In Information

Login instructions will be provided to registrants 24-48 hours preceding the webinar date.

Tuesday, February 27 at 9:00 AM to 11:30 AM

Virtual Event
Event Type

Lectures, Presentations and Workshops


Professional Development

Target Audience

General Public



$33 Single; $10 NIU Student; Group of 10-19 will receive a 10% discount per registration. Group of 20 or more will receive a 15% discount per registration

Civic Leadership Academy
Center for Governmental Studies
Contact Name

Janiece Bollie

Contact Email or Phone

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