The Performance Measure Puzzle – Part 2: How to Appropriately Construct and Use Performance Measures

Organizations are asked to provide evidence that their programs are delivering the intended results. External stakeholders look for demonstrated results or evidence of activities, effectiveness and responsiveness to their demands. Internal managers seek insight into the efficiency of their employees and programs. All of these demands assume the presence and utilization of good data and performance measures. This workshop will provide the basic steps necessary to construct useful performance measures. Participants will practice constructing measures related to program inputs, outputs, efficiency, effectiveness and results.