The Performance Measure Puzzle: Part 1

What’s the difference between performance measurement and performance management? Why are these terms often confused for one another, and how are they related? We’ll review the key elements of effective performance measurement and performance management systems in a public organization and discuss how to make measurements more meaningful and useful.


Although performance feedback and measurement may seem intimidating, it can provide valuable information about program effectiveness, outcomes and resource needs. Establishing a system of performance measures for people and programs will help build communications, accountability and decision-making in your organization. However, there are some necessary basics to learn. This session will introduce fundamental approaches and examples of both performance measurement and management.

Dial-In Information

Login instructions will be provided to registrants 24-48 hours preceding the webinar date.

Friday, January 14 at 9:00 AM to 11:30 AM

Virtual Event
Event Type

Lectures, Presentations and Workshops


Professional Development

Target Audience

General Public



$33 Single; $10 NIU Student; Group of 10-19 will receive a 10% discount per registration. Group of 20 or more will receive a 15% discount per registration.

Civic Leadership Academy
Center for Governmental Studies
Contact Name

Janiece Bollie

Contact Email or Phone

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