C3 De-escalation® – Part 1: Theory (NEW)

Learn practical tools to de-escalate mental health situations, prevent violence and work more successfully in today’s polarized climate. Learn concrete skills for working with angry or upset citizens, disruptive individuals at public meetings or overstressed staff. In Iowa, C3 has been used by public employees to calm distressed or drug-influenced situations, shift recurring public confrontations and stabilize mental health crises. A workbook is required, and information will be sent prior to the class.