Alternative Service Delivery: What's New? What Works? What Doesn't Work So Well?

Simply stated, Alternative Service Delivery is providing services without your own employees doing the work.  It encompasses shared services, contract services and shared contracts.  A 2017 Survey conducted by the International City Management Association (ICMA) found that 77% of local governments use intergovernmental contracting and 80% of local governments use the private sector in delivering some form of services to their citizens. The vast majority of communities surveyed cited attempts to decrease costs as the primary reason in considering Alternative Service Delivery options. This presentation will address what’s new, what works and what doesn’t. Through examples of real world Alternative Service Delivery programs, the presenters will walk through the various steps in consideration of ASD including policy development, internal assessments, labor issues, finances and quality assurance. Several examples of actual local government ASD programs will be explored.

Tuesday, June 9 at 1:00 PM to 5:00 PM


Event Type

Lectures, Presentations and Workshops


Professional Development

Target Audience

General Public


Civic Leadership Academy
Center for Governmental Studies
Contact Name

Janiece Bollie

Contact Email or Phone

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